SHIPPING POLICY

Last updated: 29.08.2024

At Snuglytots®, operated by ZAMEK TRADE SP Z O O (“we”, “us”, “our”), we strive to offer reliable and efficient shipping services for our customers. This Shipping Policy outlines the terms and conditions related to the shipment of our products.

1. General Information

• Shipping Locations: We currently ship to Poland and other EU countries. If you are located outside of these areas and wish to place an order, please contact us at customercare@snuglytots.com for assistance.
• Processing Times: Orders are usually processed within the same day of receiving your order. Please note that processing times may be longer during peak seasons, sales events, or due to unforeseen circumstances.

2. Shipping Methods and Costs

• Standard Shipping:
  • Delivery Time: Estimated 1-2 business days
  • Cost: Variable rate based on order
• International Shipping:
  • Delivery Time: Estimated 3-5 business days
  • Cost: Variable rate based on order

3. Delivery Times

• Estimated Delivery Time: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
• Delays: While we strive to deliver within the estimated times, please note that delivery times may be affected by factors beyond our control (e.g., customs delays, natural disasters, holidays). We are not responsible for such delays.

4. Order Tracking

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your shipment.
• Tracking Issues: If you do not receive a tracking number or are unable to track your order, please contact us at customercare@snuglytots.com for assistance.

5. Customs and Import Duties

• Customs Duties: All applicable customs fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package(s).
• Customs Delays: Occasionally, customs authorities may delay shipments, and such delays are beyond our control. You are responsible for checking with your local customs office for any potential customs charges, rules, and regulations.

6. Incorrect or Incomplete Address

• Address Accuracy: Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• Redelivery Charges: If an order is returned to us due to an incorrect or incomplete address, you may be responsible for any additional shipping fees required to resend the order.

7. Shipping Discrepancies

• Missing Items: If items are missing from your shipment, please contact us within 3 days of receiving your order at customercare@snuglytots.com. We will investigate and resolve the issue as quickly as possible.
• Damaged Items: If your items arrive damaged, please retain all packaging materials and email us immediately at customercare@snuglytots.com with your order number and photos of the damaged items. We will assist with processing a claim and sending a replacement if necessary.

8. Contact Us

If you have any questions about our Shipping Policy or need further assistance, please contact us:

• Email: customercare@snuglytots.com
• Address: Osiedle Handlowe 5, 31-935 Kraków, Polska

Thank you for shopping with Snuglytots®!