Consumer Rights Information

CONSUMER RIGHTS INFORMATION

Your Right to Cancel

Under EU law, you have the right to cancel your order and return items purchased from Snuglytots® within 14 days without giving any reason. This cancellation period expires 14 days after the day you, or a third party other than the carrier indicated by you, acquires physical possession of the last item in your order.

How to Exercise Your Right to Cancel: To exercise the right to cancel, you must inform us of your decision by email at customercare@snuglytots.com. You may use the model cancellation form available below, but it is not obligatory.

Model Cancellation Form:

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale

Ordered on [*] / Received on [*]

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

To: ZAMEK TRADE SP Z O O, Osiedle Handlowe 5, 31-935 Kraków, Polska

Email: customercare@snuglytots.com

Effects of Cancellation

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for additional costs arising from your choice of a delivery method other than the least expensive type of standard delivery offered by us). Reimbursement will be made without undue delay and in any event no later than 14 days from the day we are informed of your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Return Conditions: To receive a full refund, items must be returned in their original condition, unused, and in the original packaging. You are responsible for the cost of returning the goods to us, unless the items were received damaged or incorrectly sent.

Warranty and Guarantees

All products purchased from Snugly Tots come with a two-year guarantee against defects in materials and workmanship as per EU law. This guarantee does not affect your statutory rights.

If your product is found to be defective within this period, we will replace or repair the item free of charge. This warranty does not cover damage caused by misuse, normal wear and tear, or unauthorized alterations.

How to Claim a Warranty: To claim the warranty, please contact us at customercare@snuglytots.com with your order number, a description of the defect, and, if possible, photographs of the issue. We will then provide you with instructions on how to proceed.

Dispute Resolution

Online Dispute Resolution (ODR) Platform: If a dispute arises concerning a purchase, the European Commission provides an Online Dispute Resolution (ODR) platform, which you can access here: http://ec.europa.eu/consumers/odr/. This platform is designed to help consumers resolve disputes with EU traders out-of-court.

If you have any questions about our Consumer Rights Information or need assistance with a return, cancellation, or warranty claim, please contact us:

Email for Customer Care: customercare@snuglytots.com
Postal Address: ZAMEK TRADE SP Z O O, Osiedle Handlowe 5, 31-935 Kraków, Polska

By shopping with Snugly Tots, you can be assured that your consumer rights are protected under EU law.

Last updated: 29.08.2024