Last updated: 25.10.2024
At Snuglytots®, we value our customers’ feedback and are committed to resolving any complaints you may have regarding our products or services. Your satisfaction is important to us, and we aim to address issues swiftly and effectively.
How to File a Complaint:
If you are dissatisfied with any aspect of your experience with Snuglytots, please follow these steps to submit your complaint:
- Contact Us: Reach out to our customer service team at:
- Email: customercare@snuglytots.com
- Phone: +48 608 672 814
- Contact Form: https://snuglytots.com/contact/
- Provide Details: Please include the following information in your complaint:
- Your name and contact information
- Order number
- Description of the issue
- Any relevant supporting documentation or images
Response Time:
We are committed to addressing your complaint within 3-5 days upon receiving your submission. You will receive an acknowledgment of your complaint and information about the next steps.
Resolution Process:
Once we have reviewed your complaint, we will investigate the issue and propose a resolution. Our goal is to ensure your concerns are addressed to your satisfaction. Depending on the nature of the complaint, possible resolutions may include:
- A replacement of the product
- A refund
- A discount on future purchases
- Apology or explanation regarding the issue
Escalation:
If you feel that your complaint has not been adequately addressed, you may escalate the matter by requesting to speak with company director at:
- Email: zahid@snuglytots.com
Anonymous Complaints:
If you prefer to remain anonymous, you can submit your complaint via email; however, please note that it may limit our ability to follow up or offer a resolution.