Our Terms & Conditions - Snuglytots

Terms & Conditions

TERMS AND CONDITIONS

Last updated: 25.10.2024

Welcome to Snuglytots®, a brand operated by ZAMEK TRADE SP Z O O (“we”, “us”, “our”). These terms and conditions (“Terms”) govern your use of our website and the purchase of products from our online store.

1. General

By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our website or purchase our products.

2. Company Details

3. Eligibility

To make a purchase from our website, you must be at least 18 years old and capable of entering into a legally binding contract under applicable law.

4. Orders

  • Placement of Orders: By placing an order, you agree to purchase a product under these Terms. All orders are subject to availability and confirmation of the order price.
  • Order Confirmation: Once an order is placed, you will receive an email confirmation. This email does not constitute acceptance of the order. A contract between us for the purchase of the product will be formed only when your payment has been approved and we have debited your bank or credit card.

5. Pricing and Payment

  • Prices: All prices are listed in Euro (EUR) and include VAT. We reserve the right to change prices at any time without notice. However, such changes will not affect orders already placed and confirmed.
  • Payment Methods: We accept various payment methods, including credit/debit cards and other methods indicated on the website during checkout.
  • Payment Security: All payment transactions are securely processed.

6. Shipping and Delivery

  • Shipping Methods: We deliver to Poland and other EU countries. Delivery methods and associated costs will be displayed at checkout.
  • Delivery Time: Estimated delivery times are provided for your convenience. Actual delivery times may vary depending on factors beyond our control.
  • Maximum Order Fulfillment Time: At Snuglytots, we strive to ship your orders as quickly as possible. We ship orders placed before 1 PM on the same day (Monday to Friday). Orders placed after 1 PM on Fridays will be shipped the following Monday. In general, you can expect your order to be shipped within a maximum of 3 business days.
  • Customs and Import Duties: You are responsible for any customs duties, taxes, or fees associated with international shipments outside Poland.

7. Returns and Refunds

  • Right to Cancel: Under EU law, you have the right to cancel your purchase within 14 days without providing any reason. The cancellation period will expire 14 days after the day you receive the goods.
  • Return Process: To exercise the right to cancel, you must inform us of your decision by email at customercare@snuglytots.com. Returns must be sent back to us at your expense, and the items must be unused and in their original condition.
  • Refunds: Once we receive the returned items and check their condition, we will refund the purchase price to your original payment method within 14 days. Shipping costs for the original order and the return may not be refunded.

8. Guarantee and Warranty Information

All products are covered by a standard guarantee of 2 years from the date of purchase, as required by EU law. This covers defects in materials and workmanship. This does not cover damage caused by misuse, wear and tear, or alterations.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy which explains how we collect, use, and share your personal information.

10. Cookie Policy

Our website uses cookies to enhance your browsing experience. Please review our Cookie Policy for information about the cookies we use and how you can manage your cookie preferences.

11. Limitation of Liability

To the fullest extent permitted by law, ZAMEK TRADE SP Z O O shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with your use of the website or the purchase of products.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Poland. You agree to submit to the exclusive jurisdiction of the courts in Poland.

13. Amendments

We may revise these Terms from time to time. The most current version will always be available on our website. By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised Terms.

14. Contact Us

If you have any questions about these Terms or need any assistance, please fill the contact form or contact us at:

Thank you for shopping with Snuglytots®!

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