GUARANTEE AND WARRANTY INFORMATION
Last updated: 29.08.2024
At Snuglytots®,, operated by ZAMEK TRADE SP Z O O (“we”, “us”, “our”), we are committed to providing high-quality products and services. This Guarantee and Warranty Information outlines the terms under which our products are covered.
Guarantee
Standard Guarantee: All products purchased from Snuglytots® are covered by a two-year guarantee from the date of purchase against defects in materials and workmanship. This guarantee ensures that our goods meet the required quality and performance standards.
Warranty Coverage
What is Covered:
- Defects in materials and workmanship.
- Any malfunctions or failures resulting from normal use of the product.
What is Not Covered:
- Damage resulting from improper use, misuse, or abuse.
- Normal wear and tear, including fading, scratches, and scuffs.
- Unauthorized alterations or repairs made to the product.
- Damage due to external factors such as accidents, extreme conditions, or negligence.
Warranty Period
The warranty period starts from the date of purchase and lasts for two years. If a defect covered by this warranty is found within this period, we will, at our discretion:
- Repair the product at no charge, using new or refurbished replacement parts.
- Replace the product with a new item.
How to Make a Warranty Claim
To make a warranty claim, please follow these steps:
- Contact Us:
- Email: customercare@snuglytots.com
- Provide your order number, a detailed description of the defect, and, if possible, photographs of the issue.
- Receive Instructions:
- Our customer service team will review your claim and provide you with further instructions, including where to send the defective product, if necessary.
- Send the Product:
- If requested, send the defective product to the address provided by our customer service team. Please ensure the item is securely packaged to prevent any further damage during shipping.
- Review and Resolution:
- Once we receive the product, our team will inspect it. If the defect is covered by the warranty, we will proceed with the repair or replacement. We aim to resolve warranty claims as promptly as possible and keep you informed throughout the process.
Customer Responsibilities
- Proof of Purchase: Always retain your receipt or proof of purchase, as this will be required to validate your warranty claim.
- Proper Handling: Follow the care instructions provided with the product to ensure it remains in good condition.
Jurisdiction and Applicable Law
This guarantee and warranty are provided in accordance with Polish law and are subject to the jurisdiction of the courts in Poland. This warranty does not affect your statutory rights under EU consumer protection laws.
Contact Information
If you have any questions about our Guarantee and Warranty Information, or need further assistance, please contact us:
- Email for Customer Care: customercare@snuglytots.com
- Postal Address: ZAMEK TRADE SP Z O O, Osiedle Handlowe 5, 31-935 Kraków, Polska
By purchasing from Snugly Tots, you can shop with confidence, knowing that your products are backed by our comprehensive guarantee and warranty.
Last updated: 29.08.2024